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Case study summary

The Goal

TRANSFORM NOT YOUR AVERAGE JOE'S HIRING PROCESS INTO A STRATEGIC ADVANTAGE FOR IDENTIFYING AND SECURING TOP TALENT. MOVE FROM INCONSISTENT INTERVIEWS TO STRUCTURED, INSIGHTFUL CONVERSATIONS THAT CONSISTENTLY IDENTIFY THE RIGHT CANDIDATES FOR BOTH ROLE AND CULTURE.

KEY PLAYERS

NOT YOUR AVERAGE JOE'S RESTAURANT MANAGERS AND LEADERSHIP TEAM—PROFESSIONALS RESPONSIBLE FOR BUILDING AND MAINTAINING HIGH-PERFORMING TEAMS ACROSS MULTIPLE LOCATIONS. THESE RESTAURANT LEADERS NEEDED TO EVOLVE FROM SUBJECTIVE INTERVIEWERS INTO SKILLED TALENT EVALUATORS WHO COULD SYSTEMATICALLY IDENTIFY AND SECURE THE BEST CANDIDATES.

CORE CHALLENGES

HIRING DECISIONS LACKED STRUCTURE AND CONSISTENCY. DESPITE STRONG OPERATIONAL EXPERTISE, MANAGERS STRUGGLED WITH CONDUCTING EFFECTIVE INTERVIEWS, ASKING PROBING QUESTIONS, AND EVALUATING CULTURAL ALIGNMENT. WITHOUT A SYSTEMATIC APPROACH TO INTERVIEWING, VALUABLE TALENT WAS BEING OVERLOOKED AND TURNOVER REMAINED UNNECESSARILY HIGH.

THE OUTCOME

NOT YOUR AVERAGE JOE'S MANAGERS NOW APPROACH INTERVIEWS WITH CONFIDENCE AND STRATEGIC FOCUS. THEY'VE MASTERED THE ART OF STRUCTURED BEHAVIORAL INTERVIEWS THAT EXTRACT MEANINGFUL INSIGHTS, IDENTIFY IDEAL CANDIDATES, AND CONSISTENTLY BUILD TEAMS THAT EXCEL IN BOTH PERFORMANCE AND CULTURAL ALIGNMENT.

THEIR ENHANCED INTERVIEW SKILLS DRIVE LOWER TURNOVER, REDUCE HIRING COSTS, AND DELIVER SUPERIOR GUEST EXPERIENCES.

The Plan

BUILDING INTERVIEW FUNDAMENTALS

SHARPENING TALENT ASSESSMENT

ALIGNING CULTURE WITH CANDIDATES

ELEVATING THE CANDIDATE EXPERIENCE

OUR APPROACH

PHASES

Moxie's expert-led training helped Not Your Average Joe's transform their hiring process into a strategic system that consistently identifies and secures ideal candidates.

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4 MASTER INTERVIEW STRUCTURE

Managers discovered how to design and execute structured, purposeful interviews. They learned essential techniques for creating interview plans, formulating targeted questions, and maintaining consistent evaluation frameworks.
Participants mastered the art of behavioral and situational interviewing. From crafting past-experience questions to implementing probing techniques, they learned to predict future performance through structured conversations.
The focus shifted to evaluating cultural alignment. Teams developed specific approaches for uncovering candidates' values, work preferences, and behavioral traits that predict successful integration with the company's unique culture.
The final phase centered on professional interview delivery. Participants practiced creating positive candidate experiences while maintaining the structure needed for objective evaluation and confident decision-making.

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BREAKTHROUGH MOMENTS

RESULTS

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NOT YOUR AVERAGE JOE'S MANAGERS NOW CONDUCT STRUCTURED, INSIGHTFUL INTERVIEWS THAT CONSISTENTLY IDENTIFY TOP TALENT. THEIR MASTERY OF INTERVIEW FUNDAMENTALS HAS DRAMATICALLY IMPROVED CANDIDATE ASSESSMENT, REDUCING HIRING MISTAKES BY ENABLING SYSTEMATIC EVALUATION ACROSS ALL LOCATIONS.

BREAKTHROUGH MOMENTS

RESULTS

02

BEHAVIORAL QUESTIONING TECHNIQUES HAVE TRANSFORMED TALENT IDENTIFICATION. MANAGERS CONFIDENTLY PROBE PAST EXPERIENCES TO PREDICT FUTURE PERFORMANCE, RESULTING IN BETTER ROLE ALIGNMENT, FASTER ONBOARDING, AND SIGNIFICANTLY REDUCED TURNOVER IN CRITICAL POSITIONS.

BREAKTHROUGH MOMENTS

RESULTS

03

SYSTEMATIC CULTURAL ASSESSMENT HAS REVOLUTIONIZED TEAM BUILDING. RESTAURANT LEADERS NOW CONSISTENTLY EVALUATE VALUES ALIGNMENT THROUGH TARGETED QUESTIONS, CREATING STRONGER TEAMS WITH IMPROVED COHESION, HIGHER ENGAGEMENT, AND ENHANCED GUEST EXPERIENCES.

BREAKTHROUGH MOMENTS

RESULTS

04

THE IMPACT EXTENDS BEYOND INDIVIDUAL HIRES—TEAMS HAVE CREATED AN INTERVIEWING CULTURE OF EXCELLENCE THAT ELEVATES THE ENTIRE ORGANIZATION, FROM REDUCED HIRING COSTS TO IMPROVED OPERATIONAL PERFORMANCE AND ACCELERATED BUSINESS GROWTH THROUGH CONSISTENTLY STRONGER TEAMS.

MOXIE INSTITUTE SERVICES

OUR IMPACT ON NOT YOUR AVERAGE JOE’S

Our Master the Interview Process workshop successfully empowered Not Your Average Joe's teams to:

ASSESS CULTURAL FIT WITH PRECISION

REDUCE TURNOVER AND HIRING COSTS

BUILD CONSISTENTLY STRONGER TEAMS

SEE WHAT OUR CLIENTS SAY

"PERFORMED BETTER ON MY INTERVIEWS"
CEO, Patra Corp
John Simpson
“I can definitely say because of your media training, I performed better on my interviews. I asked appropriate questions to the reporter, I made sure to give them examples and I captured their imagination. Thanks for all your help and I look forward to learning more.”
"I’M A BETTER PROFESSIONAL"
School Business Manager, CASBO
Moly Schlange
“Moxie was the best professional development experience I’ve ever been a part of! The individualized coaching, strategies, and tools gained have given me the confidence to go from good to better as a speaker and presenter. The trainers were honest, encouraging and are as real as it gets. I’m a better professional but also a better person after spending two days with them. I’m eager to come back and show you my growth. Thank You Moxie!”
"WORKING WITH MOXIE IS GREAT"
Executive Director at California Symphony
Aubrey Bergauer
“Everything about working with Moxie is great. The coaching sessions were a great balance of feedback and the support and encouragement that I need. I’m so glad I’m doing this and I am so grateful that I took the plunge. Each session exposed some bad habits I wasn’t even aware of, and moreover, how to correct them…so I am very happy!”