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Case study summary

The Goal

TRANSFORM HP'S COMMUNICATION CULTURE TO DRIVE CLARITY, COLLABORATION, AND PRODUCTIVITY ACROSS THE ORGANIZATION. MOVE FROM SILOED, UNCLEAR INTERACTIONS TO STRATEGIC, PURPOSEFUL COMMUNICATIONS THAT ADVANCE BUSINESS OBJECTIVES.

KEY PLAYERS

HP'S CROSS-FUNCTIONAL TEAMS AND DEPARTMENT LEADERS—PROFESSIONALS RESPONSIBLE FOR DRIVING PROJECTS AND INITIATIVES ACROSS THE ORGANIZATION. THESE TALENTED INDIVIDUALS NEEDED TO EVOLVE FROM TECHNICAL EXPERTS INTO COMMUNICATION STRATEGISTS WHO COULD BRIDGE DEPARTMENTAL DIVIDES AND ALIGN TEAMS TOWARD COMMON GOALS.

CORE CHALLENGES

DEPARTMENTAL BARRIERS WERE LIMITING EFFECTIVENESS. DESPITE STRONG INDIVIDUAL CONTRIBUTIONS, TEAMS STRUGGLED WITH CROSS-FUNCTIONAL COLLABORATION, FEEDBACK EXCHANGES, AND SETTING CLEAR PRIORITIES. WITHOUT EFFECTIVE COMMUNICATION PRACTICES, VALUABLE INITIATIVES WERE LOSING MOMENTUM AND FOCUS.

THE OUTCOME

HP'S TEAMS NOW NAVIGATE COMPLEX PROJECTS WITH CONFIDENCE AND CLARITY. THEY'VE MASTERED THE ART OF PURPOSEFUL COMMUNICATION THAT DRIVES ALIGNMENT, ENCOURAGES PRODUCTIVE FEEDBACK, AND BREAKS DOWN DEPARTMENTAL SILOS.

THEIR ENHANCED COMMUNICATION PROMOTES INNOVATION, ACCELERATES PROJECT TIMELINES, AND CONSISTENTLY DELIVERS SUPERIOR BUSINESS RESULTS.

The Plan

BREAKING DOWN DEPARTMENTAL SILOS

BUILDING A FEEDBACK-RICH CULTURE

TURNING CLARITY INTO ACTION

ELEVATING COMMUNICATION PRECISION

OUR APPROACH

PHASES

Moxie's expert-led training helped HP's teams transform their business communications into strategic tools that drive clarity, alignment, and results.

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4 MASTER ACTIVE LISTENING

Teams discovered how to capture not just words, but meaning. They learned essential techniques for reducing communication noise, building empathy, and ensuring messages were received as intended.
Participants mastered the art of constructive feedback conversations. From structured feedback models to productive response techniques, they learned to transform critique into growth opportunities.
The focus shifted to creating consistent communication practices. Teams developed clear protocols for check-ins, action items, and project goals that ensure alignment across departments.
The final phase centered on applying communication tools to real business challenges. Participants created personalized communication plans that address specific departmental collaboration needs.

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BREAKTHROUGH MOMENTS

RESULTS

01

HP'S TEAMS NOW NAVIGATE CROSS-FUNCTIONAL COLLABORATION WITH STRATEGIC COMMUNICATION APPROACHES THAT ELIMINATE SILOS. THEIR MASTERY OF ACTIVE LISTENING TECHNIQUES HAS DRAMATICALLY IMPROVED INFORMATION FLOW BETWEEN DEPARTMENTS, FOSTERING INNOVATION THROUGH DIVERSE PERSPECTIVES AND ACCELERATING PROJECT TIMELINES.

BREAKTHROUGH MOMENTS

RESULTS

02

FEEDBACK CONVERSATIONS HAVE TRANSFORMED FROM AVOIDED INTERACTIONS TO VALUED OPPORTUNITIES FOR GROWTH. TEAMS CONSISTENTLY EXCHANGE CONSTRUCTIVE INSIGHTS THAT DRIVE CONTINUOUS IMPROVEMENT, INCREASE PERFORMANCE QUALITY, AND BUILD STRONGER WORKING RELATIONSHIPS ACROSS THE ORGANIZATION.

BREAKTHROUGH MOMENTS

RESULTS

03

CLEAR COMMUNICATION PRACTICES HAVE REVOLUTIONIZED PROJECT EXECUTION. HP'S TEAMS NOW CONSISTENTLY ESTABLISH EXPLICIT EXPECTATIONS, PRIORITIES, AND GOALS THAT ALIGN STAKEHOLDERS AND ELIMINATE CONFUSION, RESULTING IN FASTER IMPLEMENTATION AND MORE SUCCESSFUL OUTCOMES.

BREAKTHROUGH MOMENTS

RESULTS

04

THE IMPACT EXTENDS BEYOND INDIVIDUAL PROJECTS—TEAMS HAVE CREATED A CULTURE OF COMMUNICATION EXCELLENCE THAT ELEVATES THE ENTIRE ORGANIZATION, FROM ENHANCED INNOVATION TO IMPROVED EMPLOYEE ENGAGEMENT AND ACCELERATED BUSINESS RESULTS.

MOXIE INSTITUTE SERVICES

OUR IMPACT ON HP

Our Effective Business Communication Skills workshop successfully empowered HP's teams to:

DRIVE SEAMLESS COLLABORATION

EXCHANGE CONSTRUCTIVE FEEDBACK

ALIGN TEAMS THROUGH COMMUNICATION

SEE WHAT OUR CLIENTS SAY

"MOXIE'S WERE THE BEST BY FAR"
Manager, NPI Creative Team of HP
Sara Bansal
“Out of all the trainings we’ve ever had at HP - Moxie’s were the best by far!!!”
"ALL I CAN SAY IS WOW!"
Director of Brand Marketing, 7-Eleven
Neha Nayyar
“We had our Moxie session today and all I can say is WOW! Not only was our trainer one of the best presenters I have ever seen over a virtual call, but the content she provided was actionable and relevant to everyone. She utilized the chat, whiteboards, physical exercises to make sure she was not only engaging but also interesting. The chat was LIT and the feedback I have received has been excellent. It was an absolutely fabulous session!”
"WE LOVE MOXIE!"
Executive Communications, Lockheed Martin Space
Tracy Weise
“I received many thank you’s and compliments on Moxie. They were wonderful and everyone loved them, they really resonated with the team here and we hope to bring them back again. We love Moxie!!”
"HOME RUN"
Director of Content Operations, Netflix
Tracy Wright
“Everyone really enjoyed the session and I have heard them reference it in multiple ways over the past few months since the training. Home run on the teaching! Thanks again for spending time with us!”